Palo Alto Roofing

John was exceptionally responsive and accommodating. All of his workers polite and professional. Most importantly scheduling, start finish, and quality is the work set the bar for a standard that is not,,,well so standard these days. Hats off, and thumbs up to John and his crew.

I have used Palo Alto Roofing for re-roofing. It's not the cheapest option but I wanted to give pvc / IB roof system a try. The material looks pretty modern from the outside. I also like the 30 year warranty that can also be transferred to a new owner if I sell my property in the future. Nancy is AWESOME - she manages communications & scheduling and is very responsive. I really enjoyed working with her. If you have general questions about the process, I recommend that you chat with her as well.

I have a large modernish/mid-century style house in Palo Alto. Is has a complex roof design with raised seam metal, flat roof torch-on, Kallwall panels and a small amount flat roof vinyl. Over the years (20+ ..wow time flies!) John and his team have maintained and fixed our roof with care and precision. John is up to date with all the latest materials and techniques. I have done a lot of work on the house myself and John is always willing to listen to my thoughts about how something should be maintained/fixed and then gives me solid advice in return. There's the classic problem with roofing: nobody calls until there's a leak. Somehow, John has always managed to fit me in quickly when something needs immediate attention. One time about 10 yrs ago I had an extremely difficult to find leak in a newly remodeled part of the house. I just could not find it...and needed to find it before the next rain... John came over and we worked together and he found it right away ....in a place I would NEVER have suspected. Palo Alto roofing has expanded over time and John hires careful workers (roofing is a very dangerous occupation). My roof has some pretty steep tricky areas to get to, and a metal

I have not used Palo Alto Roofing for any work yet, but I am giving five stars for John being such a helpful, conscientious person and having integrity! I called him in a panic yesterday morning when I discovered that our roof was leaking quite a bit, and he said he would be able to come pretty quickly after another appointment. I would have happily paid him to repair our roof, but he encouraged me to try and find the person who originally put on the roof (for our home's previous owner), and explained how the roof warranty works (since our roof was less than five years old, we would likely have no charge for repairs from the original installer.) He was willing to hold the appointment spot for me while I tried to find the person who originally put on the roof, which I did, and he made the repair. John could have easily taken the job, especially since he had an opening, but instead he helped educate me, which saved me a few hundred dollars, and let me know he was available if needed. When you're in a stressful situation, it is extra comforting to know that there are people out there who are actually interested in helping, like John. I will definitely call him if we need to work in th

Roof leaks can be straightforward as in, I see the blue sky from inside the home, or arguably worse yet, you may have a leak that is not consistent and difficult to trace. I had the latter happen to me and after speaking to Johnny on the phone, he said he could come out the next day to diagnose, even though he has been inundated with requests for repairs and estimates throughout the Bay Area. Once Johnny came out, he quickly climbed up to take a survey of my roof, he noticed a vent lid half way off on the other side of the original problem area and quickly walked over and addressed that without having to say word. After reviewing the problem area I pointed out, he felt that simple roof caulking on several joints would prevent any further issues. After finishing up, he gave the assurance that his work is guaranteed and he will come out if I continue to have any issues in that area. Hearing this is re-assuring and my intuition is that Johnny is faithful to his word. Regardless of my personal outcome(still to be determined), I can attest that Johnny carefully explains his analysis of the problem and potential solutions, and as important, he is a strong communicator who actually listen