Review Monitoring Software - Alerts Across 50+ Sites

Review monitoring software that catches every review, everywhere

Know about a one-star review in minutes, not next week. RHAWK crawls every site your customers post on, alerts the right person instantly, and tracks your competitors at the same time.

60-day free trial · No credit card required

50+

sources crawled continuously

Instant

alerts on anything under 3 stars

competitors tracked per location

What's costing you calls right now

You only monitor Google, so reviews on Yelp, BBB and trade directories go unanswered.

Nobody is assigned to watch the inbox on weekends, when most reviews are posted.

You cannot tell whether a rating drop is one bad month or a trend.

You have no idea what customers are saying about the competitor you keep losing bids to.

How RHAWK handles it

Continuous crawling, not weekly sampling

Sources are re-crawled on a rolling schedule so new reviews surface within hours, including directories with no public API where most tools simply give up. Everything is deduplicated and merged into one feed.

Alerts routed to the right person

Send anything under three stars to the owner by SMS, route everything else to the office inbox, and set per-location rules for multi-branch businesses. Escalation reminders fire if a negative review is still unanswered after a few hours.

Trends, themes and sentiment

AI clusters reviews into recurring themes - scheduling, pricing, cleanliness, a specific technician - so you can see whether your rating drop is caused by one crew or one policy. Rating, volume and response time are trended over 12 months.

Competitor benchmarking

Track up to three competitors per location on rating, review count, velocity and response rate, and see where you sit in the RHAWK ranking for your trade and city.

The complete guide to review monitoring

You cannot manage what you never see

Reviews arrive on platforms you do not log into. A homeowner posts on Nextdoor, a customer complains on BBB, a patient rates you on a health directory you have never visited. Weeks later you find it while searching your own business name. Monitoring exists to close that gap: continuous checks across every site that carries your name, with an alert the moment something new appears, so the twenty-four hour window in which a negative can still be resolved is not spent unaware.

Coverage and detection quality

Two monitoring tools with the same source list can perform very differently. What matters is match quality - correctly attributing a review to your business when the listing name is abbreviated, the address is a suite, or you have two locations in the same city. RHAWK matches on name, phone and address together rather than name alone, which is why it separates locations that share a brand and finds listings created by aggregators that you never registered.

Alerting that people act on

Alert fatigue kills monitoring programs. Configure alerts by severity: everything below four stars goes immediately to a named person by email and SMS, four and five star reviews batch into a daily digest, and a weekly summary covers volume and trend. Route by location so the person who can actually fix the problem is the one who hears about it. Every alert links straight to the reply screen with a draft already written.

Competitor monitoring

Tracking three named competitors turns monitoring from defensive to strategic. You see their rating and volume trend next to yours, which tells you whether a ranking change is your decline or their improvement, and it gives sales a factual comparison to use in a bid. RHAWK tracks competitor rating, review count and velocity in the same dashboard as your own.

Listing change detection

Monitoring is not only about reviews. Directory data changes without your knowledge - Google merges duplicate listings, an aggregator overwrites your phone number, someone suggests an edit to your hours and it goes live. These silently cost calls. RHAWK re-scans your listings continuously and flags a diff against your canonical record, so a wrong phone number is a notification rather than a mystery drop in inbound volume.

Frequently asked questions

How quickly are new reviews detected?

Most sources are re-crawled multiple times per day, so new reviews typically appear in your feed within a few hours, and Google reviews faster through the official API when your profile is connected.

Which sites do you monitor?

Google, Yelp, Facebook, BBB, Angi, HomeAdvisor, Houzz, Trustpilot, Yellow Pages, Nextdoor, Porch, MapQuest, Chamber of Commerce and trade or industry-specific directories included in your package.

Can I monitor competitors?

Yes. Add up to three competitors per location and track their rating, review volume, velocity and response rate against yours over time.

Do I get alerts on my phone?

Yes - SMS, email or both, with different thresholds per recipient so owners only hear about the reviews that need them.

Does monitoring work for multiple locations?

Yes. Each location has its own feed, alert rules and score, with a group roll-up so you can compare branches side by side.