Review management software built for multi-location operators
Collect more reviews, reply faster, and prove the impact - across one location or two hundred, from a single dashboard.
What's costing you calls right now
- Each location manager handles reviews differently - or not at all.
- Nobody can produce a rating trend across the whole portfolio.
- Review requests happen only when someone remembers to send one.
How RHAWK handles it
Collection on autopilot
Trigger requests from job close, appointment complete, or invoice paid. SMS, WhatsApp and email, routed to whichever channel the customer opens.
Reply workflows with approval
Assign reviews, set escalation rules for anything under 4 stars, and keep an audit trail of who approved what.
Portfolio reporting
Rating, volume, velocity and response time rolled up by region, brand or franchise - plus per-location drill-down and scheduled white-label PDFs.
Private feedback first
Score-routed surveys send 5-star customers to a public review and everyone else to a private form, so you fix the problem before it goes public.
How it works
Add locations in bulk and link your CRM, PMS or POS.
Pick your triggers, templates and escalation rules once.
Weekly digests and monthly PDFs land automatically.
Frequently asked questions
Does it work for franchises?
Yes. Franchise HQ gets a portfolio rollup with per-location drill-down, and each franchisee sees only their own locations.
Which CRMs integrate?
Jobber, Housecall Pro, ServiceTitan, Homley, Dentrix, Open Dental, Eaglesoft, Shopify, Square, Toast, Clover and any system that can fire a webhook.
Can I stop bad reviews from being requested?
Surveys route by score - customers who rate you below 5 go to a private feedback form instead of a public review ask. That's compliant everywhere, because you never suppress a review someone chose to write.
Keep reading
See your reputation score free
Full access to scanning, AI replies, review requests and the widget for 60 days. No credit card.
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