Roto

Just called Roto-rooter about faucets installed 2 months ago. Shocked that warranty is only 2 days on work. Buyer beware

Adam arrived and got right to work. When the corroded screws wouldn't come off the outside cleanout, he didn't fuss, he just went to the basement drain and got going there with the camera inspection. Invited me to watch the whole process, very informative. He even gave me some education on how to tell the approximate age of clay pipes, professional through and through.

To start, I'd been happy with this business for nearly 20 years. In June 2023, I hired it to install a new dishwasher. The technician they sent had clearly not installed a dishwasher before. He did not know how to hook up the electrical. I didn't either. We spent an hour in the basement trying to source where the plug was located. Finally I called my electrician who said: 'Uh, you just wire the cord into the electrical box at the back of the dishwasher.' I was charged $700 for the install because it took 2 hours. I felt bad for the installer so I paid and moved on even though the install COST THE SAME AMOUNT AS THE DISHWASHER. I have now had to call Roto Rooter back TWICE because the first time the dishwasher wasn't level and wasn't draining properly and the second time it wasn't set high enough and pulled away from the counter and was 'floating.' The second visit I wasn't charge. The third I said 'I'm assuming I'm not being charged.' The installer said 'you just need to sign here,' which I assumed was 'the work was done and seems fine.' When the guy left I said 'I hope the company at least still pays you for your time.' I was not given a bill. I was not asked to provide payment. I

After going through 2 lesser known plumbers with no luck, I reached out to Roto-Rooters for 'best in the business' service as I was told they are the #1 plumbing company in Toronto/GTA. After being told on the phone that two past plumbers are having trouble finding the source of the leak and that I would require extra tools to help diagnose (drain camera, moisture sensor), I was assured that someone certified and experienced was going to come and figure out the leak. This was far from the truth. Dwayne came in and proceeded to waste 5 hours of my day for 1 hour of work. He spent anywhere from an hour to an hour a half away from the basement outside on the phone and proceeded to change the toilet gasket that had already been changed by a plumber a few days prior. Until Andrew came in, we weren't even able to get a rough idea of what is going on and Andrew is not a plumber but rather works for the restorative team. Afterwards, I was told that they would not process the charges as Dwayne felt he didn't do anything deserving of work. Later on I go ahead and see a charge on my credit card (which I don't remember authorizing the charge for) for $717. Upon calling to dispute, Roto Rooters

Our upstairs toilet backed up into kitchen sink, once. Mike from RotoRooter showed up on schedule, diagnosed a temporary block, gave good advice on cleanup, and charged the minimal service fee.